Refund and cancellation policy
Last updated 5 October 2026. Legacy Handover is operated by Bindal Infotech, Jaipur.We want the Detailed Report to be useful. If it is not, you can have your money back.
1. What this covers
- Free assessment: no payment is taken, so nothing is refundable.
- Detailed Report, ₹2,999 one-time: covered by the 7-day refund below.
- Readiness Program: fees, cancellation and refunds are set out in its written engagement, agreed before any payment.
2. 7-day refund on the Detailed Report
If you are not satisfied, ask for a refund within 7 days of the payment date. You do not need to give a reason. We refund the full amount paid; there are no deductions or processing fees.
One refund is available per business. After a refund, the detailed sections of that report are locked again.
3. How to ask for a refund
- Email hello@legacyhandover.com from any address, or call +91 96363 69360.
- Include the mobile number on your account and the receipt number shown in Settings → Billing (it starts with LH-INV).
4. Refund timeline
We confirm your request and initiate the refund within 5 working days. Refunds go back to the original payment method through Razorpay. Banks usually credit refunds within 5 to 7 working days after we initiate them; UPI refunds are often faster. If you have not received it after 10 working days, contact us with the receipt number and we will share the refund reference.
If money was debited but your report did not unlock, the payment is matched to your account automatically once Razorpay confirms it. If that has not happened within 30 minutes, contact us and we will unlock the report or refund you in full.
5. Cancellation
The Detailed Report is a one-time purchase, not a subscription, so there is nothing to cancel and no future charges. A payment started but not completed is not charged. You can delete your account at any time from Settings.